Workplace Tragedy: Employer communication and crisis response

Dad and mom holding framed photo of son

When the worst happens, what do you do?

No one wants a workplace tragedy to happen – a work-related fatality or serious injury exact a huge emotional and economic cost.

But if the worst does happen, the way you respond as an organization can make a difference to the family of an injured or deceased worker.

This report, based on a survey of Threads of Life members who have experienced work-related injury or death in their families, provides some clear steps an employer can follow to connect with and support the family after a tragedy.

Does the family really want to hear from you? Should you go see them? How can you honour your employee after a tragedy?

We asked our families. This is what they said.